Frequently Asked Questions

How do I download the PureRummy app?

• Download it from www.purerummy.in
• Visit www.purerummy.in and download the app by simply clicking on the “Download Now” button.
• You will need to install the downloaded apk.
• Register on the app with your mobile number to start playing.

Can I play rummy on the PureRummy app without depositing any money?

Yes, our practice games are free. You can play as many practice games as you want.

• Open the PureRummy app and click on “Practice”, located at the bottom of each game variant.
• Select the practice game you want to play (Deals, Pool, Points).
• Select the number of players you want to play with (2 or 6) and start the game.

You can also try out our free tournaments.

• Open the PureRummy app and click on “Tournaments”, located at the left corner.
• Click on “Free Tourney”. You will see all the free tournaments available for you to play.
• Select the tournament you want to play and register for it.
• Check the timings and wait for it to start.

How can I add cash to the PureRummy account? And is there any maximum or minimum limit?

To add cash to the PureRummy account:

• Click on the “Add Cash” button located at the top right corner of the app.
• Enter the amount you want to add.
• Select a payment mode through which you want to add cash.
• You can add cash through UPI (GPay, PhonePe, Paytm), credit/debit cards, Paytm wallet, and net banking.
• The minimum amount you can add is ₹50.
• You need to be a KYC-verified player to add cash. It just takes 2 minutes to verify your documents.
• You can add anywhere between ₹50 to ₹50,000 if your KYC is complete.

Is my data (personal info/bank account details) safe with PureRummy?

Yes, your data is completely safe with PureRummy.

• At PureRummy, we take technical and organizational measures to keep your personal information and bank account details secure.
• All information transmission across systems is done through secure channels to prevent the interception of sensitive data.
• Our app is SSL (Secure Sockets Layer) certified. It keeps all your data safe through encryption.
• As per our corporate policy, we do not share your data with any 3rd party.

Is my money safe on PureRummy?

Yes, your money is safe with PureRummy.

• The amount you deposit in your PureRummy account is maintained in an escrow account with a regulated entity.
• An escrow account is maintained by a 3rd party which ensures all your payments are swift and secure.
• All our payment gateways adhere to PCI DSS (Payment Card Industry Data Security Standards). They follow a universal set of rules and regulations that are set by global entities like Visa, Mastercard, etc.
• By verifying your KYC details, we apply additional checks to keep your account safe.

Do I get rewards when I deposit money into my PureRummy account?

Yes, PureRummy gives you Discount Credits every time you make a deposit. The amount of DC you get may vary depending on current offers and your deposit amount. You can use DC to join and play cash games. You will also get many personalised offers and rewards as you keep playing.

How can I withdraw my winnings?

Your KYC documents need to be verified before you can withdraw your winnings. It takes less than 2 minutes to complete the process.

• Go to the profile section of the app, located in the top left corner.
• Click on “Withdrawals”.
• Enter the amount you want to withdraw and confirm.
• You can add a UPI ID or your bank account details to withdraw your winnings.
• 97% of withdrawal requests are processed within a minute.
• The minimum amount that you can withdraw is ₹100.
• The maximum amount that you can withdraw is ₹1,00,000 per transaction. You can withdraw your winnings instantly.

How can I participate in rummy tournaments on PureRummy?

There are two types of tournaments on PureRummy – Cash tournaments and Free tournaments.

• There is a fixed ‘buy-in’ amount for cash tournaments, where a player can enter the tournaments and win money, which can be withdrawn.
• Free tournaments are tournaments that have no entry fee. You can join them and win Discount Credits. These Discount Credits can then be used to play any cash games available on the platform.

To access the tournaments

• Open the PureRummy app and click on the “Tournaments” tab.
• Browse through the details of tournaments and choose the one you want to participate in.
• Click on the “Join Now” button to register for the tournament and wait for it to start.

Transaction has failed but the amount is debited from the bank account

If your transaction has failed and any amount has been debited from your account and is not reflected in your PureRummy wallet, it will be returned to your account within 7 bank working days.

Why does this happen?

This happens when the bank is not able to transfer your money to PureRummy due to a technical issue. Your money is safe and will be returned to your account within 7 working days.

Transaction is successful but is not reflected in the wallet

If you have added cash to the wallet and your transaction is successful but is not reflecting in the wallet then please wait for some time for the issue to get resolved. We would like to reassure you that your money is safe with us & with our Instant withdrawal facility you can withdraw the same any time you want.

Why does this happen?

There might be technical issues on the bank’s side or downtime of their servers which may be causing the delay. Normally, this will get resolved once the issue on the bank’s side is resolved.

When does the withdrawn amount gets credited into my bank account?

PureRummy brings to you same-day withdrawals all 365 days (Including Bank Holidays),

• If the request is provided before 3:00 PM you will receive the withdrawal funds by 9 PM the same day.
• If you provide the request after 3:00 PM you will receive the withdrawal funds by 9 PM the next day.

How can I add cash to my PureRummy account?

You can use your credit card, debit card, net banking, and UPI IDs to add cash on PureRummy. You can also use your Paytm and MobiKwik wallet too.